Customer Success Manager

The Position

Hexa is a SaaS company providing 3D and Augmented Reality (AR) solutions to the world’s biggest eCommerce brands, including Macy’s, Logitech, Target, IKEA, and more.
We are at an exciting stage: expanding our product offering, entering new market segments, and extending our customer base.
We offer a meaningful, fun, and supportive environment in which you will constantly learn and evolve - where your ideas will be embraced and pursued.
Our Customer Success team at Hexa3D is growing, and we’re looking for exceptional people to join our scaling team in Tel Aviv to manage our client base, maximize their use with our products and by that increasing their ongoing value.

Location: Tel Aviv office (ISR)


• Partner with brands to advise and build their strategy for emerging technology and customer experience (3D and AR content)
• Perform occasional analyses and generate insights to assist client growth
• Identify, develop, negotiate, and close large projects with enterprise customers
• Collaborate with internal departments to facilitate client/market needs and to maximize ROI for existing customers - your insights will help shape and optimize Hexa's offering.


• 2+ years of experience in Customer Success/Account management.
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Self-starter, results-oriented, adaptable and inquisitive
• Comfortable with learning and explaining technical terms and concepts
• Project management experience is an advantage
• Experience working in a start-up is an advantage (or having the start-up "mindset")
• Experience working with retailers/eCommerce is an advantage


  • An opportunity to work on a platform that is scaling very rapidly, engaging with industry leaders.
  • A chance to join a high-growth company at an early stage
  • The ability to impact the growth of our company, we value all comments and suggestions
  • Transparency across teams and interaction with multiple departments
  • You thrive in an innovative environment and enjoy working with cutting edge and game-changing technology.
  • You want to work with the most progressive, disruptive and beloved brands in the AR & VR space.
  • Working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged matters to you.  

About Us

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